FAQ's
1. How does Tenali AI work?
Answer: Tenali AI seamlessly into every sales call, offers an attentive ear and instantaneous, precise responses to your customers' queries, LIVE! Tenali can answer anything related to your business and its competitors. It uses cutting-edge natural language processing to understand context and deliver relevant information effortlessly during the conversation, setting it apart from any tools in the market.
2. How does Tenali differ from Gong, Clari, and Outreach platforms?
Answer: While Gong, Clari, and Outreach primarily focus on post-call analysis and coaching, Tenali AI stands out by providing real-time assistance during live sales calls. Tenali can instantly answer customer queries about your technology, business and competitors, eliminating the need to say "I dont know" and lengthening sales cycles by pushing the questions to another meeting or a follow up task. Some call coaching features by competitors that show traditional battle cards on calls, require manual searching for sales reps, which takes time and focus away from customer interaction. Tenali eliminates this by offers immediate, context-aware responses in a conversational manner, allowing you to recite the answers verbatim. This groundbreaking approach enhances the quality and efficiency of customer interactions, setting Tenali in a league of its own.
3. How does Tenali differ from Fireflies and Otter?
Answer: While Fireflies and Otter primarily focus on meeting transcription and note-taking, Tenali goes above and beyond by offering real-time AI assistance during live calls, a feature unmatched by these competitors. Additionally, Tenali's summaries are specifically tailored for sales reps, clearly identifying key aspects from the meeting such as:
- Business Challenge, Tech Stack, Tech Challenges, Pain Points
- Desired Future State, Requirements, Goals and Impact, Implementation Timeline
- Objections, Competing Solutions
- Decision Maker(s), Procurement Process, Budget
- Next Steps
- Action Items
- Customer Questions
- Your Questions
Other tools often hide these valuable features behind a paywall, but with Tenali, you get access to these game-changing insights right out of the box, making it the superior choice for sales teams looking to stay ahead of the curve. Most reps don't use Tenali for just meeting notes, it has the most value when used live on calls to shorten their sales cycles.
4. How much time does it take for our reps to get started on Tenali?
Answer: Tenali is incredibly easy to set up and requires no training time or downtime. It works seamlessly in your browser in a secure format, and your reps can be up and running in just 2 minutes. Its as easy as setting up your email. This quick and effortless onboarding process ensures that your team can start benefiting from Tenali's powerful features right away, without any disruption to your sales workflow.
5. How does Tenali AI integrate with our existing CRM and sales tools?
Answer: Tenali AI is engineered to integrate seamlessly with popular CRM systems like Salesforce and Hubspot. We provide comprehensive integration details tailored to your specific setup. Tenali automatically updates your CRM from the call without manual input, saving valuable time and ensuring precise record-keeping, a feature unmatched by competitors.
6. Can we customize Tenali AI's responses to match our brand voice?
Answer: Absolutely! Tenali AI offers unparalleled customization options to align with your unique brand voice and communication style. Our extensive onboarding process allows us to meticulously fine-tune Tenali's responses, ensuring they perfectly reflect your company's distinctive tone, terminology, and values, creating a cohesive and authentic customer experience.
7. Is Tenali AI secure and compliant with data protection regulations?
Answer: Yes, Tenali AI is designed with security and compliance as top priorities. We strictly adhere to industry standards for data protection and privacy. All data is encrypted in transit and at rest, and we employ rigorous access controls to ensure the utmost confidentiality of your information, giving you peace of mind.
8. How does Tenali AI handle situations it's not trained for?
Answer: In the rare case that Tenali AI encounters a situation it's not trained for, it gracefully defers to the human sales rep or suggests escalating the query to a specialist. Tenali's default response of "I don't know" in these instances ensures transparency and maintains customer trust, while allowing human expertise to step in when needed. This approach sets Tenali apart by prioritizing accuracy and reliability.
9. Does Tenali take our data to train their models?
Answer: No, Tenali does not use your data to train their models. You own the data, and Tenali ensures that it remains secure and confidential. Your information is never used for any purpose other than providing you with the best possible service.
10. Does Tenali work with Zoom and Google Meet?
Answer: Yes, Tenali works with Zoom and Google Meet and we have Tenali App for Zoom Meetings listed on the Zoom Marketplace as well.