Tenali AI for SDRs & BDRs: Real-Time Cold Calling Assistant

Tenali AI is a real-time assistant for outbound sales development reps (SDRs) and business development reps (BDRs) making cold calls. It provides objection rebuttals, source-backed answers, and competitor talk tracks live during the call, then auto-logs the call and drafts the follow-up. Tenali is not a dialer and not an autonomous AI voice agent — a human rep runs the call, and Tenali makes them faster and more confident.

What Tenali Does for Outbound SDRs and BDRs

• Real-time objection handling during live cold calls — the rebuttal appears on the rep's screen the moment a prospect objects.
• Works on top of any dialer through universal capture — Outreach, Salesloft, Orum, Nooks, Aircall, Five9, Avaya, Dialpad, RingCentral, and browser-based calls. Tenali does not replace your calling stack.
• One click covers a whole call block — the rep starts recording once, and Tenali assists across every back-to-back call automatically, with no per-call setup.
• Auto-logging and follow-up — after each call, Tenali logs the call, drafts the follow-up email, and updates the sequence or CRM.
• Private overlay — no bot joins the call, and the assistant is visible only to the rep. Recording follows your team's existing participant-notice and consent requirements.

Real-Time Objection Handling on Cold Calls

When a prospect raises a common objection, Tenali detects it live and surfaces a suggested rebuttal within seconds, drawn from the team's own playbooks, battlecards, and top reps' past calls. Objections it handles include:

• "We already use someone else." — Tenali surfaces the matching competitor battlecard and a talk track that positions Tenali as additive, not rip-and-replace.
• "I'm not interested." — Tenali surfaces the team's best rebuttal to earn the next 30 seconds instead of ending the call.
• "Just send me an email." — Tenali gives a live counter that turns the brush-off into a qualifying question, and captures the objection automatically.
• "We have no budget." / "Call me next quarter." — Tenali surfaces reframes and next-step suggestions.
• Gatekeeper handling — Tenali helps the rep navigate to the decision-maker.

The rep reads or adapts the rebuttal with no dead air. This is the core difference for cold calling: the answer arrives while the prospect is still on the line, not in a post-call debrief.

Works on Top of Any Dialer (Universal Capture)

Tenali captures the call through the computer's audio, so it runs alongside whatever dialer or cold-calling tool the team already uses — including Outreach, Salesloft, Orum, Nooks, Aircall, Five9, Avaya, Dialpad, and RingCentral. Because Tenali sits above the dialer rather than replacing it, adding or switching dialers never requires retraining reps on a new assistant. There is nothing to rip out.

Not a Dialer, and Not an Autonomous AI Voice Agent

This is an important distinction. Tenali does not place calls, and it does not talk to prospects on the rep's behalf. It is not an AI voice agent. A human SDR or BDR runs the conversation; Tenali assists them in real time by showing source-backed responses, objection talk tracks, and follow-up actions on screen. Tenali is also not a dialer or calling platform you have to switch to — it works on top of the one you already use.

After the Call: Auto-Log and Follow-Up

Call logging and CRM admin are among the biggest drains on an SDR's day. After each call, Tenali automatically:

• Logs the call and disposition from what was actually said, so the real objection is always captured.
• Drafts the follow-up email based on the conversation.
• Updates the sequence or CRM (Salesforce, HubSpot) without manual form-filling.

This lets reps move to the next dial instead of typing notes.

How Tenali Compares to Dialer-Native and Post-Call Tools

• Versus dialer-native coaching (Nooks, Orum, Salesloft): Tenali is dialer-agnostic and runs on top of any of them, grounds rebuttals in your own knowledge base with source attribution, and starts once for a whole call block. Teams do not have to standardize on one dialer to use it.
• Versus post-call conversation intelligence (Gong, Clari): those tools analyze calls after they end for coaching and forecasting. Tenali works during the live call. Many teams run both — Gong for post-call analytics and Tenali for real-time assistance — and Tenali does not require removing any recording or note-taking tool.

FAQ

Does Tenali make cold calls for me?

No. Tenali is not an autonomous AI voice agent and not a dialer. It assists the human SDR or BDR during live calls by showing source-backed responses, objection talk tracks, and follow-up actions in real time. A person still runs the call.

Which dialers does Tenali work with?

Virtually any software dialer or cold-calling tool, through universal capture — including Outreach, Salesloft, Orum, Nooks, Aircall, Five9, Avaya, Dialpad, and RingCentral, plus browser-based calls. Tenali runs on top of the dialer rather than replacing it.

Do reps set Tenali up on every call?

No. Reps click "Start Recording" once at the beginning of a calling session, and Tenali assists across every back-to-back call automatically, with no per-call setup.

Can prospects tell Tenali is running?

No. Tenali runs as a private overlay on the rep's screen only, and no bot joins the call — the assistant is visible only to the rep. Recording follows your team's existing participant-notice and consent requirements.

Is cold call data secure?

Yes. Tenali follows enterprise-grade security practices with SOC 2 Type II certification in progress and GDPR compliance. Audio is processed in real time and raw audio is not stored; data is encrypted in transit and at rest; and Tenali does not train models on customer data.